Customer service management is increasingly becoming a vital business issue as organisations realise the benefits of customer relationship management (or CRM) to provide effective customer support. Customer contact is a vital aspect relating directly to the success of everyone’s business. Asia Association provides our clients with fully-integrated live operator, automated, inbound, outbound call centers, including Web options and regional retail customer service locations to cost-effectively meet their customer service needs. Our customer service team members are recruited and hired with high pre-requisites to fill our outsourced customer service openings and they are then further trained to excel in our highly attentive service environment. We develop thorough customer service procedures to ensure that our members are prepared and accountable for the success of our client’s program.

We work closely with our clients to gain a thorough understanding of their audience, marketplace, and the goals and objectives of each customer service program. Our experience in the Asia region offers our client the ability to expand their customer service network in the Asia region without compromising the quality of the customer service level while fulfilling the budget for the business expansion plan from the client.

Benefits of Outsourcing Customer Service Management
  • Outsourcing customer service enables our clients to concentrate on their core competencies while engaging us to front their customer service requirements
  • Our clients can leverage on our customer service infrastructure and thus reduce their investment cost
  • There is no need to recruit, own or train manpower by outsourcing customer service requirements
  • Time to market the customer service network will be shortened by leveraging on Asia Association customer service infrastructure

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